At Ramshyam Collection, we want you to be completely satisfied with your purchase.
1. Eligibility for Returns
You may return an item for a full refund within 14 days of delivery if it meets the following criteria:
- The item is unworn, unwashed, and in its original condition with all tags attached.
- The item is not a final sale item. Final sale items are marked on the product page and at checkout.
2. Non-Returnable Items
We cannot accept returns for the following items:
- Items that have been worn or washed.
- Items without original tags attached.
- Final sale items.
3. Return Process
To initiate a return, please contact us within 14 days of delivery at ramshyamcollection@gmail.com or +91 9239081551. We will provide you with a return authorization number and instructions on how to return your item.
4. Exchanges
We currently do not offer exchanges. However, you can return your unwanted item and place a new order for the correct size or style.
Exchanging Products will be delivered within 7 business days.
Claiming Refunds
1. For Credit Card/Debit Card/Net banking or Paypal Transactions:
- As the charge on your credit card / account would have already been done online at the time you made the purchase and authorized the payment, we will provide a refund into the original mode of Payment.
- In the case of refunds, banks normally take 4-5 business days to process a refund once it has been successfully initiated from our end.
- Refunds will not be applicable incase a customer has self-shipped the item(s) and the package is lost in transit.
2. For COD (Cash on Delivery) Transactions:
- Refunds via E-Voucher can be redeemed on next purchase at Ramshyam Collection within the validity date.
- Refunds to bank accounts shall be credited within 7-8 business days (Subject to clearance in quality check).
- Refunds cannot be processed to third-party bank accounts. The name of the customer initiating the refund should match the name of the bank account holder.
- Cash Refunds are not allowed for COD orders.
- Refunds will only be initiated after we have physically received the returned shipment. Hence Refunds will not be applicable incase a customer has self-shipped the item(s) and the package is lost in transit.
3. No Refunds Will Be Given In Case Of International Shipments, if:
- Incorrect or outdated delivery address is provided.
- After 3 failed delivery attempts by the courier.
- Package refused by recipient.
